Free UK Delivery & Free UK Express Delivery !

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Delivery Information

 

We dispatch your order Monday to Friday. Our couriers do not operate on Bank Holidays and we're closed Saturday and Sunday.

DELIVERY INFORMATION

SHIPPING COST

Deliveries times for each product varies, please check the item estimate time of working days delivery in the product description.

Free Standard UK Delivery 1-5 Working Days

International/ Rest of the World - £15.00 3-6 working Days (For order upto 2 items) addition £5.00 will be added on any additional Items ordered

You will be sent a confirmation email once your order has been received and another email when your item has been dispatched with tracking information.     

We will be unable to redirect orders once items have been dispatched.  

DELIVERY TIME FRAMES - UNITED KINGDOM

STANDARD

UK orders are dispatched using a Royal Mail Tracking Service, or DHL Courier which will require a signature, Monday-Friday 9am - 5pm.

You can track the status of your parcel here:

for Royal Mail http://www.royalmail.com/track-trace

for DHL  http://www.dhl.co.uk/en/express/tracking.html   

Standard UK delivery orders are delivered within 1-5 working days (excluding bank holidays) approximately. For Highlands and Northern Ireland please allow 3-5 working days. A signature is required upon delivery so please request an address where someone will be present to receive the goods (We suggest work address). In the event no one is present to sign for your delivery a card will be left for you to collect the parcel from your local post office. Any returned goods due to missed delivery will incur a £4.99 charge.

NEXT DAY UK DELIVERY

We  provide a Free Express Service Delivery only on all "On Budget" Collection at the moment, if order before 12:00.

DELIVERY TIME FRAMES - EUROPEAN UNION  

STANDARD

All standard European international orders are dispatched using a DHL Service which will require a signature, Monday-Friday 9am-5pm.

You can track the status of your parcel here: http://www.dhl.co.uk/en/express/tracking.html

Standard EU delivery orders are delivered within 2-3 working days (excluding bank holidays) approximately. A signature is required upon delivery so please request an address where someone will be present to receive the goods. In the event no one is present to sign for your delivery a card will be left for you to collect the parcel from your local post office .Any returned goods due to missed delivery will incur a £9.99 charge.

DELIVERY TIME FRAMES - REST OF WORLD

All standard Rest of World international orders are dispatched using a DHL Service which will require a signature, Monday-Friday 9am-5pm.

You can track the status of your parcel here: http://www.dhl.co.uk/en/express/tracking.html  

Standard ROW delivery orders are delivered within 5-7 working days (excluding bank holidays) approximately. A signature is required upon delivery so please request an address where someone will be present to receive the goods. In the event no one is present to sign for your delivery a card will be left for you to collect the parcel from your local post office. Any returned goods due to missed delivery will incur a £14.99 charge.

INSURANCE

Miva Fashion insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have a specified recipient or different delivery address, then you accept that evidence of a signature is evidence of delivery and fulfilment by Miva Fashion and transfer responsibility in the same way.

For any delivery related enquiries please email: customercare@mivafashion.co.uk

CUSTOMS AND IMPORT DUTIES

Depending on the value of your order, your package may or may not be charged customs or import taxes. In our experience, if you are ordering a single item any charges are likely to be very small.

However, if your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

If you wish to refuse your delivery, you will still be held responsible for the original customs fees or import duties and the cost of returning the package to Miva Fashion. The amount will be deducted from your refund. If the fees exceed the amount of your order including shipping costs, the parcel will be destroyed and you will not be refunded.

 


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